Last updated: 08/05/23
By “personal information” we mean all information that relates to, identifies or may identify you.
3. How we may collect and/or receive your personal information.
This is collected and/or received by us when you:
fill in forms on our Website, including any information you provide when you register, create or modify an online account with us; communicate with us by email, telephone, in writing, through our Website or via social media; use or access our Website (including, but not limited to, traffic data and data in relation to the resources you access); respond to surveys or questionnaires you may asked to complete; and or We may also collect your personal information from publicly available information such as information on third party websites or from companies within Lucid Financial Markets Ltd, partners and joint ventures and other companies under common control (together, the “Affiliates”).
4. What is personal information?
The types of personal information we receive, store and use may include:
Data provided by you to verify your identity, including your title, name, gender, address, telephone numbers, passport details, National Insurance no., email address and date of birth; your account information (including your username and password); your financial details including your bank account details, online banking information, credit or debit card number and transaction and credit information; information about your interactions you may have with us and our staff, including interactions via email, telephone or through our Website; information regarding your personal or professional interests, employment status, demographics, experiences with our products, and contact preferences in order to provide you with further services or information about our products and services; any other information we require to assess your knowledge and experience in investing including your financial situation and investment goals; and records of transactions, dealing & payment instructions and without limitation all data generated through the operation of your account with; our firm, bankers, executing brokers, custodians and professional advisors.
5. Changes in your personal information.
In order to ensure our records are accurate and update we may make periodic requests for you to confirm any or all of the relevant data items that we hold. We would ask that where you are aware of a material change in your own data set e.g. Change of address, name, contact no., email address or similar you notify us in a timely fashion via email to your normal point of contact.
Where such changes might, in our opinion, affect the operation or functionality of the account we may ask for documentary evidence to verify the new data.
6. How we use personal information
We use the personal information we collect and receive to help us understand your needs and to help us provide you with a better service. In particular, we (including third party data processors, agents and subcontractors acting on our behalf) collect, store and process your personal information for the following reasons:
7. Do we share personal information with anyone else?
We may disclose personal information we collect or receive:
However, we never store or disclose your financial account log-in information (such as your online banking username and passwords) to anyone. Furthermore, we will never ask you for your banking username, passwords or such information. Please contact us directly via email to your normal point of contact if you have concerns about being asked to provide this information.
8. Marketing Communications
Only when you have provided your explicit consent will we send you marketing communications electronically (e-mail or text). Such communications may relate to goods, products, services or opportunities which are in our legitimate business interest and substantively similar to those that you have previously purchased, invested or expressed an interest in or if you have explicitly consented to us contacting you in this way.
Please do not provide us with such consent if you do not want that information to be used by us in this manner.
During the setting up of your account, you will have the choice as to whether you wish to provide your explicit consent to receive marketing communications from us and/or third parties. You can change your marketing preferences at any time by contacting us via email to your normal point of contact. If we hold your email address and you have not proceeded to open an account or make an explicit request to receive any marketing communications, unless otherwise instructed, and in the absence of a response we will delete such email address from our records after 28 days.
9. Statistical information
We may aggregate information about you with information about other users of our Website or services to create anonymised statistical data about users. This is statistical data that does not identify you nor contain any of your personal data. We may distribute any such aggregate information to third parties we work with in the legitimate interests of the business.
10. Third party links
Our Website may contain links to enable you to visit third-party websites, mobile sites and mobile applications. Please note that while we try to work with reputable parties we do not have any control over there third-party websites, mobile sites or mobile applications.
11. Data storage.
12. Access to information
You have a right under the GDPR to access information we hold about you by contacting us via email to your normal point of contact. Please include your name and address and any other information which may identify you. We will not charge you for any reasonable and or periodic requests to access this information. You will have the right to instruct us to move, copy or transfer your personal data from one IT environment to another in a safe and secure way, without any hindrance to usability. Where you request a transfer of your data we reserve the right to maintain a copy in line with our regulatory and statutory obligations. In addition, we may redact or remove any proprietary information relating to the activities of our firm or its affiliates.
13. Right to have your data deleted.
You have the right to ask us to delete your personal data without undue delay and we shall comply where one of the following grounds applies:
Your personal data is no longer necessary in relation to the purposes for which it was collected or otherwise processed; There is no other legal ground for us processing; You object to the processing pursuant to Article 21(1) and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Article 21(2); Your personal data has been unlawfully processed; Your personal data must be erased for compliance with a legal obligation in the UK or a Member State law to which the we are subject; (note we will require written evidence of such legal obligation)
Please note that any personal data we hold in relation to the opening and or operation of your account with us may be subject to our record keeping obligations. If you require further information, please email your normal point of contact.
Cookies generally fall into one of the following categories:
strictly necessary cookies which are cookies that are required to allow you to use a website and its features; performance cookies which recognise and collect information about how visitors use a website to create aggregated, anonymous information that does not identify the visitor; functionality cookies which allow the website to remember you and provide a more personalised service to you; targeting or advertising cookies which are used to deliver adverts relevant to you; Our Website uses the following types of cookies: strictly necessary cookies, performance cookies, functionality cookies and those, where you have provided explicit consent, targeting or advertising cookies. Some of our cookies may remain on your device between your browsing sessions.
You can disable our cookies by changing the settings on your browser but doing so might mean you are unable to use certain features of our Website.
15. Contacting us
If you have any questions or comments on this policy or you would like to request a copy of your personal information, you can contact us via email at email@example.com or via your normal point of contact.
That is the beauty of working with us - you'll be able to consider yourself a foreign exchange expert once you've worked with us.
Currency exchange involves buying and selling one currency for another at a specific rate - the same way that you buy anything else. Of course the rates fluctuate based on interest rates, inflation, world events, and even market sentiment.
If you don't already work in the industry, it can be confusing. That's why our number one aim is to demystify it for you, so you are never wondering about when or how to move your money - so you can proceed with your transaction without feeling stressed or rushed at any point.
Working with us is vastly different to working with a bank.
We don't have chatbots, call centre options or email automation systems.
We don't have financial targets as we measure ourselves purely on client satisfaction and our 5* Trustpilot reviews.
And all that while getting your money transferred faster and at a better rate.
We take security extremely seriously. If we haven't hammered home the point enough, transferring your money securely and safely is our number one priority - not marginal rate differentiators.
All client funds are held separately to our company funds and placed in safeguarded accounts held with UK and EU banks. In the extremely unlikely event that we or one of our counterparties were to become insolvent, the funds held would form an asset pool where clients would be paid above our creditors.
The bank(s) or authorised credit institutions have no rights over funds in safeguarded accounts. Counterparties have no rights over our clients’ accounts, other than where specified in the Terms and Conditions.
We offer the works: spots, forwards, market orders, limit orders, and stop-loss orders.
But what's important to us isn't the technicalities of what we offer - it's that you come away feeling informed, confident and happy.
We prioritise the security and confidentiality of client funds and transactions via our trusted panel of counterparties who are categorised as Electronic Money Institutions (EMI).
All funds held on a client's behalf are subject to safeguarding - they are always protected and can be issued back should any of our counterparties go into administration or liquidation.
Unlike holding money in a standard bank account, all clients’ funds are protected, regardless of the value.